Refund Policy

1. Deposits

Project deposits are used to secure your project slot and begin work — including research, planning, and design — immediately after payment. Because work commences right away, deposits are non-refundable once a project has started.

2. Before Work Begins

If you cancel a project before any work has commenced (i.e. before we begin design, development, or setup), you are entitled to a full refund of any payment made, minus any payment processing fees charged by Paystack.

3. Partial Refunds

If a project is cancelled partway through, you will be invoiced for work completed up to that point, calculated as a proportion of the total project value. Any remaining balance from your deposit, after deducting the value of completed work, will be refunded.

4. Hosting and Recurring Services

Hosting, website management, and other subscription-based services are billed in advance. Cancelling a subscription stops future billing but does not entitle you to a refund for the current billing period already paid for.

5. Quality Issues

If you are not satisfied with delivered work, please contact us first — we will work with you through the agreed revision rounds to resolve the issue. Refunds for quality concerns are considered on a case-by-case basis if we are unable to deliver work that reasonably matches the agreed project brief.

6. Non-Refundable Items

• Third-party costs already paid on your behalf (domain names, licensed plugins, stock assets, paid ad spend)
• Completed and delivered work that has been approved by you
• Training sessions already attended

7. How to Request a Refund

Email info@slatech.com.ng or reach us on WhatsApp with your project or order details. We aim to review and respond to refund requests within 3–5 business days.